FAQ

Q : Do I need my ID when selling?

A :We request your Government-issued photo ID (Drivers license, passport etc.) when you are selling ANY items.

 

Q : Do you accept brand name goods that aren’t in their original box or don’t have guarantee cards?

A : In most cases, yes; although, some exceptions apply. See our store staff for details.

 

Q : What kind of product has the highest cash value?

A : Neat-looking, newer and popular, brand name goods tend to have the highest cash value.

 

Q : Can I sell clothes that aren’t brand name?

A : ECO TOWN SELECT accept Aloha Shirts and limited brand name clothes only.

     Please bring them to Eco Town Iwilei store.

 

Q : Can I exchange the wrong size clothes?

A : Sorry, we do not accept returns.

 

Q :Do you take broken or damaged accessories?

A :Sorry, we don`t accept unwearable accessories. We do however accept gold or platinum for recycling.

 

Q : Are there any items I can't sell to ECO TOWN SELECT?

A :Clothes( except Aloha Shirts and Hawaiian Clothes),Electric Device,Home Appliances,House ware,Furniture,Toy,Sporting goods,etc

 

Q : My 18-karat gold bracelet and ring have scratches; will you accept it?

A : Yes. We can pay for precious metals by the gram.

 

Q : Can you assess items over the phone?

A : Sorry, accurate assessments are not possible over the phone.

 

Q : My ukulele is missing strings and some parts don't work. Can I still sell it?

A : No problem. Bring it in, and we’ll provide an assessment, no matter the condition.